Don't Make These Mistakes When Speaking With a Customer Service Rep

Nobody wakes up in the morning hoping to speak with a customer service rep. In fact, companies don’t want that to happen either, and would prefer that you get any information you need from their website or automated phone system.

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No, Microsoft Isn't Shutting Down OneNote (Just One Version of It)

You may have seen a headline this week imply that OneNote, the extremely popular note-taking application from Microsoft, is shutting down. T...